Making a return is easy. If you are not 100% satisfied with your purchase, tell us you want to return it within 14 days of receipt and return it in ‘as new’ condition in accordance with our Terms and Conditions of Sale Online for a full refund.
Returns are only accepted online for products purchased directly from our official online shop and shall be made in accordance with our Terms and Conditions of Sale Online. If you have purchased from an OZ Paddock Store or a dealer, then they will be responsible for arranging the return of the purchased products to OZ.
If on receipt of your product you are uncertain about your purchase, please keep your product in the original packaging until you have decided whether or not you wish to keep it.
All products to be returned must be in ‘as new’ condition, both unused and uninstalled on a vehicle and without any tires having been mounted on them. Refunds are subject to inspection by our Returns Department.
When returning a product to OZ, please ensure that is well packaged and protected from damage in transit.
You are responsible for each product until we receive it.
Shipping damage claims
If your shipment box appears to be damaged, before accepting the shipment please immediately check the products and if they show any damage, ensure that you accept them with “reserve” adding some notes about the damage you have verified when asked to sign to acknowledge to receipt. After that, please contact our customer service department on +44 7594 728184. We will report the damage to the shipper and arrange the return of the damaged product for replacement to be sent to you. Damaged merchandise must be completely repackaged in the original packing.
Faulty products claims
OZ is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault, please follow the procedure in the section below entitled "How to make a return/claim". Products that are damaged as a result of excessive or long term usage are not considered faulty.
How to make a return/claim
If you have registered on our website, to make a return please login and visit the 'my account' page, click on order history, select the appropriate order number, click “Return/claim this item” and complete the web form to let us know which products you will be returning.
If you completed your purchase via our guest checkout, please fill out the online return/claim form making sure to include the order number that you will find in the confirmation e-mail.
When completing the online form to return a product, please confirm that you have not: (i) carried out any unnecessary handling other than the minimum needed to reasonably inspect the products; (ii) installed or used the product on your car; nor (iii) caused any damage to the product.
In the case of claims for faulty products, you will be requested to upload images of the manufacturing fault and provide some comments in the appropriate field. You will be contacted by our Claims Department who will process your claim.
Once you have completed the online form, print a copy of the return slip and enclose it in your returns package. If there is anything else you feel OZ should know please write legibly on the returns slip.
To return the products to OZ please use a reputable international carrier. We recommend that you acquire a proof of postage receipt and retain this until you receive email confirmation that we are processing your return.
All shipping costs and custom duties will be at your charge and we cannot take responsibility for any loss or damage caused by independent carriers. In the case of returns (but not claims), shipping cost will not be refunded.
All packages must be marked “Goods returned under warranty”.
The information contained in this section is subject to our full Terms and Conditions of Sale Online available on GCS section and should be read in conjunction with them.